Venezia

Order delays due to Covid-19 Restrictions

Notes regarding online orders during this time.

Due to high-level order volumes and having to reduce the amount of staff allowed in the warehouse at any time, we have had to make some changes. We apologise for this, it's not something we would usually do but our staff are struggling under customer requests and it slows our processes down. 

 

Please note - 

By agreeing to these terms and conditions you understand the following - 

• No changes can be made to your order once confirmed. We can not add, remove or adjust your order.
• Please ensure the address is correct BEFORE you confirm your order. We are not responsible for address mistakes.
• Our same day dispatch is currently not running. Orders are taking between 1-4 days to be processed. 
• Express orders do have priority but we CAN NOT guarantee they will be sent the same day
• If you have any issues with your order, we kindly ask that you send an email and be respectful. 99% of our amazing customers are very understanding but the staff do get abusive emails and phone calls. This is not ok, they are doing their best!
• Please allow up to 24 hours for a reply. Our social team on Facebook and  Instagram do not have access to the online order system and can not help you.

 Art Shed is working around the clock to get your art supplies to you. We ask for your patience and understanding during this very trying time. 

Thank you for supporting a small family business

Stay safe and stay creative!

 

 

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.