Delivery & Returns
ALL orders placed before 11am on a weekday guarantee same day shipping!
Express - We offer express postage on all our products - orders MUST be placed before 11am to be shipped the same day.
Important things to Note -
- Please be mindful that public holidays may effect delivery periods. If your order is very urgent please contact us to check if this will be a factor. Orders placed on a weekend or public holiday will be sent on the next business day.
- If in the event an item is out of stock one of our team members will contact you straight away.
- Same day shipping does not mean same day delivery, delivery times vary depending on your postcode.
- We ship from our Melbourne Store directly to you so you get your Art Supplies as soon as possible.
Estimated Delivery Periods - Australia Post
VIC 2 - 4 days*
NSW 4 - 6 days*
QLD 4 - 6 days*
SA 2 - 4 days*
TAS 2 - 4 days*
WA 5 - 10 days*
NT 5 - 10 days*
please note - days* refers to business days/working days therefore does not account for weekends.
For more detailed information on delivery times to your specific region please check the Australia Post Website.
We know you want your Art Supplies in your hands as soon as possible so Art Shed Online have partnered with Australia Post and Star Track express to deliver your parcel fast and efficiently.
The majority of our items are sent via Australia Post eParcel which has tracking information. With this service, Australia Post will attempt delivery of your item and if there is no one at home, they will leave a collection card so you can collect the parcel from your local post office.
Larger items are sent via Star Track Express. The couriers will attempt delivery to your street address and if there is no one at home, they will leave a card so you can arrange a more suitable delivery time.
What are the different postage options?
Eparcel Standard - This is the most commonly used postage method, we have a good deal with Australia Post and therefore are able to pass on those rates to you. The rates are calculated based on the size and weight of the items ordered.
Eparcel Express - Need your parcel to arrive tomorrow? Choose Express Post for simple and cost-effective next business day delivery. Next business day delivery within the Express Post delivery network and fastest possible delivery to other areas.
NOTE - All express orders must be placed by 11am to be sent same day. Art Shed can not guarantee next day delivery – once the parcel has been sent, it is in Australia Post’s hands and delivery periods to certain regions can vary. Also please consider public holidays, as they can effect the dispatch and delivery of your parcel.
How do I track my parcel?
Once your parcel has been sent, you will receive tracking information via email. You can also log into your account and find the tracking number there.
In Store Pick Up - Moorabbin Store VIC Customers Only
Store Pick Up is an available delivery option for Victorian Customers Only.
The terms and conditions for In Store Pick Up are as follows:
- Please allow a minimum 4 hours on a business day for preparation of your order for Pick Up. Please note if you arrive earlier than the required 4 business hours your order may not be ready to collect.
- Pick ups are only available during store business hours.
- Orders must be collected from the store within 4 business days from date of purchase unless other arrangements have been made with the store.
- If you are unable to collect from the store within 4 business days please contact the store before placing the order, or elect to pay for delivery of the order.
- Once 4 business days have passed Art Shed staff will contact you about collection of your order. Art Shed reserves the right to cancel and refund the full amount paid in the event an order is not collected.
International Orders - Shipping Outside Australia
Our prices are in Australian Dollars (AUD) and orders placed do not include import charges or levies to the destination country. Please check locally before ordering your items
Import duties and tax charges for the destination country are not included in the order total or postage charges, and are the recipients responsibility. Please check with your country's customs office to determine what these charges will be before you place your order. These charges are normally expected by the delivering postal company and are the recipients responsibility to pay. These are not additional postage charges as Art Shed Online pays all Australia charges in full before shipping your order.