General
General
To place an order online, you simply need to select ‘Add to Cart’ for the items you are after, and then click ‘Checkout Now’ or the shopping cart icon in the right-hand upper corner. You can then choose to checkout as either a guest or log into your account.
Once your details have been entered and payment has been completed, you can select ‘Confirm & Process Order’. You will then receive a confirmation email to your entered email address with an overview of your order.
Your order will then be received by our team, who will pick and pack your order. Once dispatched, you will receive an email with the tracking details.
Unfortunately, once an order has been processed, it cannot be cancelled. You are welcome to return the item once received in accordance with our returns policy.
We do! We are located at 475 Warrigal Rd, Moorabbin, VIC 3189.
Our opening hours are 9 AM - 5 PM Monday - Saturday and 10 AM - 4 PM Sunday.
If you don't see your e-Voucher in your inbox, please check your spam filter or junk folder.
To redeem your gift voucher you will need to complete the following steps:
- Set up an account on our website
- Once you have added your items to cart, you can then press the 'checkout now' button which will take you through to the checkout
- Add your shipping details
- Under step 3. Payment details, click + Redeem Voucher
- Add the voucher code and secret key in the assigned boxes
- Press redeem voucher
- In the apply credit section, type in how much of the voucher you would like to apply (e.g. $30.00)
- Press confirm & process order
At Art Shed, we are always sourcing and adding new products to our ranges. If you do not see a specific product please contact our team to see if we can source this, or help you find something similar!
We do not currently accept Creative Kids Vouchers as it is a NSW initiative and we are based in VIC.
Yes! We offer accounts for Primary and Secondary Schools, Universities and Colleges. Please email customerservice@artshedonline.com.au if you would like a credit application form.
Art Shed is a retail store so we are unable to offer wholesale pricing.
Our delivery estimates for stock are dependent on our suppliers and shipping carriers. We recommend clicking the ‘Notify Me’ button on the product page you are after so you will receive an email as soon as we receive stock back in.
As we have a physical store as well as online, there are rare circumstances whereby stock discrepancies can occur. If this does happen and your order cannot be completed in full, a member of our team will be in contact within 24 hours to have this resolved.
Some of our larger canvases have a minimum ordering quantity of 2 to heavily reduce the risk of damage in transit. If you just need 1 canvas of this size and are based in Victoria, you are welcome to contact us directly to arrange a click & collect order, or a Metro Melbourne courier.
Yes! Members of our talented team host art demonstrations periodically in our Moorabbin store.
If you would like to be notified of when the next demo will be running, you can sign up to our email list on our website. In the meantime, be sure to check out our Blog, YouTube, TikTok, Instagram, and Facebook for digital demonstrations, inspiration, how-tos, tips and tricks.
We love keeping our creative customers in the loop with all things Art Shed! We would recommend signing up for our mailing list here.
And following our social media pages:
Facebook: @artshedonline
Tiktok: @artshedonline
Instagram: @artshedonline
YouTube: Art Shed
Pinterest: @artshedonline
As a valued customer, your feedback matters. By leaving a review you’re helping fellow creatives make an informed decision about their purchases, as well as helping us provide the best service possible.
You can leave a Google review for Art Shed by clicking this link: https://search.google.com/local/writereview?placeid=ChIJC5N7SHZs1moRJPE78tyV_iw
Alternatively, reviews can be left on specific items by going to the product page on our website > Reviews > ‘Write a Review’. If you would like to provide any feedback directly to our team, we are available via email, LiveChat and phone.
If you have a school account set up with us you can email purchase orders to us at customerservice@artshedonline.com.au or alternatively you can place them online using your account.
To place an order online you will need to log in, add the items you are after to cart and then select ‘bank transfer’ as the payment method when checking out. It is also best to email us after you have completed this process and we can provide an ETA of arrival and ensure it gets processed as soon as possible.
In rare cases, suppliers will update or change the appearance of their packaging and unfortunately, at times, there can be a delay with updating this on our website. We do try our best to have the most up to date packaging pictured. If you did want specific packaging for an item it is best to check with our customer service team prior to purchase.
Any changes to an actual product will be updated as a priority, and we can assure you that even if packaging may appear different, the product will be the same.
Our packing team does their best to reuse as many of our empty product boxes as possible to pack and dispatch orders. Therefore, unfortunately, we cannot guarantee canvases will be sent in the original size packaging as we receive these in bulk in cartons. If you do want to ensure you get the same packaging size as the canvas we would recommend purchasing a full box quantity from the Mont Marte Professional Series range.
If you would like to reuse the packaging you receive your order in for your own business, you are welcome to do so, though we are unable to forward any special packaging requests to the warehouse team.
If you would like further information on how your order will be packaged, please see FAQ ‘How will my order be packaged?’
Our range of stretched canvases come in a Signature/Studio range and the Premium/Professional range.
The Signature/studio range is perfect for students and beginners, or those after a budget-friendly option.
The Premium/Professional range is a great option for artists or those after a higher quality canvas.
Both the studio and professional range comes in a Single or Double Thick profile which will determine how far the canvas sticks out from the wall when hung. The single thick will sit more flush/ closer to the wall, while the double thick has a far more distinct and bold presence and appears to “jump out” from the environment with its thicker sides.
We also sell shaped canvases, canvas panels and wooden boards.
Check out our blog here on how to choose the perfect canvas for you!
Gift vouchers are for use at Art Shed Online/ Art Shed Moorabbin Only.
Please note that we do not offer refunds for gift vouchers for change of mind or mistake orders.
We can do our best to accommodate adding or editing orders however, once the order has reached the pack/dispatch stage we are unable to add to, change, or cancel an order.