Returns Policy
At Art Shed Online we have a 28-day return policy. This is how it works...
Here at Art Shed, we believe that in order to have the best possible online shopping experience, you should be able to return your unused product. And, you have 28 days to do so, wow, what other art store offers that peace of mind?
Changed your mind?
We know it's hard to purchase online as you cannot touch and feel the product. Purchased a gift that’s not quite right? That's ok!
With Art Shed's 28-day return policy, you can return your items for a store credit (minus original postage paid), where you have changed your mind, provided that the item/s in question are:
- Returned within 28 days of receiving the order
- As new, and has not been used or opened, and has all original packaging and tags, and seals intact.
- In a resalable condition
- Not damaged in any way
All we ask is that you post the items back to us unused, undamaged and in the original packaging. We cannot accept change of mind returns on items that come in sealed packages or boxes where the seals have been damaged or broken, or where the product has been used.
Please let us know:
- Your name
- Your order number
- Why you wish to return the product
Once your return is received and inspected by us (usually within 24 - 48 hours of receiving), your store credit will be processed.
Change of mind returns can be posted to:
Attn: Returns
ART SHED
475 WARRIGAL ROAD
MOORABBIN, VIC 3189
It's that easy!
Change of Mind Returns - for in store or online purchases
Online order returns can be sent via post, or if you wish to return to our store this can be done between 9 AM-5 PM Monday - Friday.
Art Shed Online cannot be held liable for damage to or the loss of items being returned. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. We recommend using a registered post service to return your goods so that tracking can be used, and insuring high-value items that you return for a change of mind. If the item is not received by us, you will not be eligible for a credit or exchange. We encourage you to keep a record of the tracking advice until the return has been received, accepted and processed by our online team.
If your returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address. The original postage and the return postage costs will not be reimbursed for a change of mind return.
Please note: We do not accept Change of Mind Returns for books.
I received the wrong product/ something is missing from my order, what do I do?
In the unlikely event something is wrong with the contents of your order ie. a product is incorrect or missing, please advise us within 28 days of receiving your order so that we can investigate. Please advise us in writing at customerservice@artshedonline.com.au - or call 1300 785 406.
What happens if something is broken or faulty?
At Art Shed, we stand behind the quality of our products. If you find a fault or issue with your product, please advise us within a reasonable time frame, preferably within the first 28 days. Please advise us in writing at customerservice@artshedonline.com.au - or Free Call 1300 785 406
If the product is faulty, please include images in your email, so that we can clearly understand your concerns. We may not require the product to be returned prior to sending out a replacement to you if the issue is clear from your photos. If we cannot resolve your issue in this way, we will request that you return the products in question so that we can examine them for faults.
We will accept product returns and provide you with an exchange or refund where:
- The product is faulty or is not of merchantable quality
- The product is not fit for its intended purpose
- The product does not match the sample or our description
Once a return has been approved, we will organise the return of the goods. In the case of faulty goods, Art Shed will be responsible for any return postage costs. Once we receive the goods, they have been inspected and deemed faulty, you will receive your refund via your original payment method within 14 working days.
Let us know:
- Your full name
- Why you wish to return the product
- Your order number
Gift Vouchers
Gift Vouchers are for use at Art Shed Online/ Art Shed Moorabbin Only. Please note that we do not offer refunds for gift vouchers for change of mind or mistake orders.
Unclaimed at Post Office Returns
Parcels that have been unclaimed at the Post Office and are returned back to us will be provided a store credit minus original shipping costs, or we can arrange a resend which will incur shipping costs.
Markdown and Clearance Items
Marked down or clearance items are not eligible for Change of Mind Returns.
Cancelling an order
Unfortunately we are unable to cancel an order once it has been placed. If you change your mind about an item in an online order, you will need to wait until you receive the order and then follow our return process. Once an order has been processed, it cannot be cancelled, and the item must be returned to us in accordance with the returns policy.
Due to the nature of art supplies products and their different and varied uses, Art Shed will not be held liable for misuse or incorrect use of a product for your creative project. We always recommend doing a small test of the product first to make sure it fits the intended use.
Please note our online team works Monday - Friday 9 am-5 pm and cannot respond to any requests placed over the weekend until the following Monday
We love our products and we want you to love them too. Contact us anytime to discuss your feedback or concerns.